Terms & Conditions



This site is operated by:
Somerset Charcuterie
Lowerstock Farm
Bakers Lane
Langford
Somerset BS40 5HT

General


Access to and use of this Website and the products and services available through it are subject to the following terms, conditions and notices, which are liable to changes in the future. Please read these Terms carefully before you place an order with us. By placing an order for any of our goods you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms or any part of them, you must not place an order with us.

Privacy Policy


Our privacy policy, which sets out how we will use your information, can be found at the Privacy Policy link on this website.
The information we request from you when you place an order will be treated by us with care and security. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
We may disclose your personal data to a third party if we sell our business or if required by law to pass on information if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

Prices


The prices of our products are quoted on the Website, and include VAT. We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of our products to reflect any increase in the cost to us due to any factor beyond our control. In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery.

Payment


Payment must be made by credit or debit card only. All orders are subject to acceptance and availability. If any of the products ordered are not available, you will be notified by email and you will have the option to wait until the item is available or to cancel your order.
Any order placed by you constitutes an offer to purchase our products from us, and a contract between you and us will be formed after we have debited your payment card and confirmed receipt of your order by email.

Delivery/Returns


We are able to deliver to addresses within the UK only. The products will be delivered to you at the address you provided with your order. We shall not be liable for any delay in delivering the Goods, however caused. The products will be at your risk from time of delivery.
Delivery is currently priced at £5.00 or free for orders with a total of over £70.00 (inclusive of VAT).

Cancellation


As our products are fresh food, we are unable to accept returned goods. You must inspect the goods and notify us promptly of any dissatisfaction. If there is a mistake with your order or if you have a complaint, please contact us via email immediately so we can instigate our complaints handling procedure. For goods that do not meet reasonable satisfaction, your order can be refunded or replaced.